Returns & Exchanges
At World of Asaya, we want you to feel confident in your skincare journey. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 15 days of delivery.
Initiate Your Request
Log into your account and visit the 'My Orders' section to select the items you wish to return or exchange, or contact our support team directly.
Prepare the Package
Ensure the product is unused, in its original packaging, and includes all tags and seals to qualify for a full refund or exchange.
Schedule a Pickup
Once your request is approved, we will arrange a complimentary courier pickup from your address within 24-48 business hours.
Quality Check & Refund
After our warehouse team verifies the returned items, your refund will be processed to the original payment method or issued as store credit within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing